Frequently Asked Questions

The CareVitality Telehealth Medical Group is a physician-owned and operated medical practice that provides telehealth care exclusively on the CareVitality platform. Our Board Certified physicians, nurse practitioners and physician assistants provide care via telehealth. CareVitality Telehealth Medical Group provides care national coverage 365 days a year with 24-hour coverage.

CareVitality’s Telehealth Medical Group also oversees a national Behavioral Health practice (including Psy.D’s, PhDs and LCSWs), Breastfeeding Support and Nutrition practice.

Providers as part of the CareVitality Telehealth Medical Group provide service to CareVitality, LLC, a leader in Telehealth known for their expertise in providing a platform to improve patient outcomes, lower healthcare costs and enable high-quality care to patients. To learn more about CareVitality, LLC click here.

We require physicians with U.S. board-certifications in internal medicine, pediatrics, emergency medicine, family medicine and specialists who are committed to high-quality virtual care to join our Telemedicine practice.

Eligible requirements to provide virtual care at CareVitality Telehealth Medical Group as a provider or mid-level:

• One (1) or more active state license(s)
• Active board certification
• A DEA license  that is unrestricted and active
• Minimum one (1) year of experience after residency

Mental Health clinicians need to be a M.D./ D.O., PhD, PsyD, LPC, LMST, LMHC, LCSW and would need to be able to work independently and without supervision.

Registered Dieticians are required to have an ID Card from the Commission on Dietetic Registration.

Each provider is hired as a contract employee through CareVitality Telehealth Medical Group (not a full-time employee). A 1099 will be issued annually to each contract employee.

Yes. CareVitality Telehealth Medical Group offers coverage up to $1 million per incident and is capped at a total of $3 million. The policy is claims made including tail coverage and no cost to the provider.

In order to begin providing care, you will need to go through our online platform training. This is a series of online video training classes that you can go through at your own pace. Additionally, CareVitality Provider Advocates are available to answer questions through Live Chat or at 800-376-0212.

A benefit to providing telehealth services at CareVitality Telehealth Medical Group you determine your schedule. As part of our group there are several ways for you to practice telehealth from part-time to full-time to see patients when it is convenient for you.

Most urgent care/ primary care virtual visits with the patient typically last somewhere between 7 and 10 minutes.   Therefore, we initially schedule the visit for a 10-minute time slot, if necessary, a provider can add an additional time up to 10 minutes.

Most psychiatry initial virtual with the patient last 45 minutes with the patient.   Follow up virtual visits are scheduled as 15- minute appointments.

Therapy virtual visits with the patient are scheduled for 45 minute appointments.

A computer/ laptop with a camera. The camera can be part of the laptop or an external camera to the laptop. You will need to access to a web browsers such as Chrome, Explorer or Firefox to access the CareVitality application to begin seeing patients.

OR

A smartphone or tablet with the camera enabled and our CareVitality provider app downloaded. A smartphone or tablet stand is recommended during visits to keep the camera steady.

• Make sure you have set up your CareVitality provider account
• A strong wi-fi connection
• The latest version of Google Chrome
• Professional work attire
• Stay focused on the patient
• Avoid unnecessary movement/ fidgeting
• When discussing the patient’s chief complaints ask thoughtful and relevant questions
• Need to be in a HIPAA-compliant private location
  • • Helpful to keep doors closed
    • Room should be well-lighted
    • Avoid having a distracting background.
      • • • Recommended Background: solid light color, clean and simple

Yes. CareVitality has the patient to complete a social, family and medical history prior to your virtual visit

• Through a virtual visit you will be able to see the patient, determine distress, skin tone, breathing issues, gait, cognitive and/or speech issues
• A patient can assist in the physical exam to help provide an accurate diagnosis of many conditions by following your provider’s instructions for various things such as:
  • Range of Motion (ROM)
  • Touching areas to find tenderness (ie self-exams: abdominal, foot, etc..)
  • Visualize areas such as the throat, ears etc.

Yes, providers within CareVitality Telehealth Medical Group provides follow up services when needed. Usually, our therapy and psychiatry patients request follow up visits.

CareVitality has a Clinical Quality Assurance team that operates at the highest standard of quality care. We have developed policies, procedures and best practices to help CareVitality’s Telehealth Medical group be successful in providing safe, consistent, high quality care and outcomes to patients via virtual care.

Additionally, our Quality Assurance team reviews virtual visits and provides training and feedback if it could be useful to increase speed and maximize quality of the virtual visit.

Once the patients logs into the CareVitality Telehealth platform looking for a provider licensed in their state to seek care, if you are licensed in their state, they will have the opportunity to review your provider profile and availability to decide if they would like to seek care from you. Our patients find us through their employer group, insurance company, partners (i.e. health systems or hospitals) and/ or directly on their own through referral or advertisement.

• Through a virtual visit you will be able to see the patient, determine distress, skin tone, breathing issues, gait, cognitive and/or speech issues
• A patient can assist in the physical exam to help provide an accurate diagnosis of many conditions by following your provider’s instructions for various things such as:
  • Range of Motion (ROM)
  • Touching areas to find tenderness (ie self-exams: abdominal, foot, etc..)
  • Visualize areas such as the throat, ears etc.

Yes, you can set up your healthcare organization for cash pay services on CareVitality Marketplace. Please contact us at 800-376-0212 or click here.

CareVitality has their own proprietary EHR platform where you will be documenting your work. Additionally, there is a messaging feature with built-in language translation if needed. You will be able to send educational material using the platform to the patient, a clinical visit summary, automatically generate sick notes to employers, create orders and e-prescribe.

In order to prescribe you would need to have a virtual video visit with the patient. CareVitality’s Telehealth EHR platform integrates with Surescripts giving you real-time medication information, allowing you to manage medications, e-prescribe including access to their formulary and select a pharmacy nearest to the patient based on geolocation abilities.

Once we verify your credentials and virtual video connection is made with a patient you can have the ability to eprescribe medications except:

• Controlled substances including stated specific controlled substances
• Erectile dysfunction medications
• Muscle relaxants

You will be paid as your work is completed. We can discuss this in your initial interview once your account is set up for automatic payment.

For providers who have applied, please contact your recruiter assigned to you at application with any additional questions.

In the CareVitality Telehealth EHR there is an “emergency” button within the application to click on while you stay on your virtual video visit or call with the patient. Once the button is pressed our Clinical team is alerted you would communicate with the urgent issue. Based on the situation, CareVitality will alert local emergency medical services to be dispatched to the patient’s location. Additionally, we will train you how to connect with emergency medical services directly if needed for the patient.

You will have 24/7 support from our Provider Advocate Center (PAC). The PAC team can assist with helping you maintain a secure connection from your desired location(s) to practice and any other technology or scheduling questions.

You’ll also have access to the Provider Advocate Community Portal, where you can send a real-time message with the PAC, access clinical documents, policies, training modules/ online tutorials, meet with other providers and get access to industry and company news.